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Return conditions

  • 1. Goods of proper quality ordered on are subject to return or exchange no later than 14 days after receipt, provided:
    • No traces of use and wear;
    • Preservation of the presentation and consumer properties;
    • The presence of original and undamaged packaging and labels;
    • The buyer pays for the return/exchange shipping costs;
    • If the item was not ordered.

Goods of inadequate quality (after use or with damaged labels) ordered on are not subject to exchange and return.

  • Product return process:
    • Fill out the return form (sent by the manager at the request of the client to the messenger or e-mail);
    • Send the goods and the completed form to the address indicated in it;
    • Receive money by bank transfer*
    • The refund period is within 10 working days from the date of receipt of the return by the manager of the online store.
  • Items that cannot be exchanged or returned:
    • means and items of sanitary hygiene (including toothbrushes);
    • perfumery and cosmetic products;
    • children's toys (soft, rubber, inflatable);
    • combs, combs, brushes (including massage brushes);
    • underwear (underwear, swimwear, nightgowns, pajamas);
    • bed sheets;
    • hosiery and socks;
    • goods in aerosol packaging;
    • semi-precious stone products, etc.

The full list of goods and the text of the law of Ukraine "On the protection of the rights of spozhivachiv" can be found  here

Return shipping is at the expense of the customer.

In case of non-fulfillment of the conditions established by this paragraph, the online store-warehouse has the right to refuse to satisfy the claim for marriage or shortage of any product.